Terms and conditions masterclasses Mosaic Studio Colorito


The following terms and conditions are applicable to every agreement made with Mosaic Studio Colorito. Before registering for a masterclass or course, it is important to read them. By signing up you agree with the following terms and conditions.

1: Application
1.1 These terms and conditions apply to all offers and agreements with clients and (potential) participants relating to courses, masterclasses and training sessions.
1.2 An agreement relating to courses, masterclasses and training sessions is made by the client or participant handing in an application and Mosaic Studio Colorito / Natasja Mulder providing a proof of registration.

2: Registrations
2.1 All courses, masterclasses and training sessions are held subject to sufficient demand. 2.2 Natasja Mulder reserves the right to change the location whenever deemed necessary. 2.3 After registering you will receive a confirmation email which will make your registration final. Registrations will be processed in the order they were received.
2.4 Per masterclass or course only a limited number of spots are available. The number of spots is between 3 and 6 participants per masterclass or course. 2.5 If a masterclass is fully booked, you can email me to sign up for the waiting list. Add ‘waiting list [name of masterclass or course]’ in the email subject line. Also state your full name and phone number. In case a spot opens up, I will contact you as quickly as possible.
2.6 By registering you agree with the terms and conditions.

3. Cancellation
3.1 Cancellation can be done via email.
3.2 Upon cancellation for a masterclass or course a 10 euro administration fee will be withheld, to account for the costs associated with receiving payments.
3.3 When cancelling up to one month (30 days) before the start of the event, the entire amount will be reimbursed, minus the administration fee. When cancelling between 14 and 30 days before the starting date you will be charged 50 percent of the cost. When cancelling less than 14 days before the starting date you will be charged 100 percent of the cost. In case of a no show at the event, no money will be reimbursed.
3.4 If you are not able to attend the event, you are also free to find someone to replace you. Your event confirmation is transferable, but please make sure to contact us with the name and contact details of your replacement.

4. Cancellation/postponement by Mosaic Studio Colorito
4.1 Mosaic Studio Colorito/Natasja Mulder retains the right to cancel a masterclass or course in case of a lack of participants. If a masterclass or course cannot take place or has to be postponed, you will receive a confirmation at least 7 days in advance.
4.2 Natasja Mulder retains the right to alter the date of a masterclass or course two weeks ahead of the event at the latest. The attendee will be notified via email and will have the possibility to cancel or postpone the masterclass or course without cost.
4.3 Natasja Mulder retains the right to replace a course leader in case of illness, or cancel the masterclass or course. In case of cancellation the registration can be transferred free of charge to a different date, or cancelled and reimbursed.
4.4 The masterclass will only take place if there are at least 3 participants. In case there are fewer participants, the masterclass cannot take place.

5: Payment
5.1 The participant must pay the entire course fee within 7 days of the billing date, unless explicitly agreed otherwise – and in written form – with Mosaic Studio Colorito/Natasja Mulder.
5.2 In the event of a late fulfillment of the agreed instalments, the agreement to pay in instalments will not be honored without any notification and cannot be claimed by the participant. In that case the full amount is payable.

6: Usage of materials 6.1 The classes exclusively use glass, not tiles. The mosaic material is purchased at Mosaic Studio Colorito. It is not possible to bring and use your own materials.

7: Complaints
7.1 Do you have a complaint about a masterclass or course? Contact Mosaic Studio Colorito and we will do our best to help you and solve the issue.
7.2 Filing a complaint does not absolve the participant from paying the course fee.

8: Liability
8.1 Mosaic Studio Colorito/Natasja Mulder cannot be held responsible for personal injury or property damage of the participants, nor is it liable for any occurrences during a masterclass or course.

8.2 During a masterclass or course participants might be working with materials that could leave stains or cause damage. Mosaic Studio Colorito/Natasja Mulder is not liable for stained or damaged items or personal injury and will not reimburse possible damage. During the masterclass Mosaic Studio Colorito will make safety glasses available free of charge. The participant is responsible for using them. Mosaic Studio Colorito advises to wear an apron that can get stained or – in the worst case – damaged.

8.3 Damage to the property of Mosaic Studio Colorito/ Natasja Mulder caused by a participant will always be 100 percent recovered from the participant. This includes all interior and exterior properties of Natasja Mulder as well as borrowed course materials. During a masterclass or course you will be on private property Mosaic Studio Colorito/Natasja Mulder. You are expected to respect the property in the usual manner as prescribed by law and not access areas not made available to you.

9: Confidentiality
9.1 All course material and additional documentation are protected by copyright and may not be copied, reproduced, used, or made public. Recording video footage of a masterclass or course material is prohibited. The participant is not allowed to make available course, masterclass, training or educational material, of which the rights are reserved by Mosaic Studio Colorito/Natasja Mulder, to third parties. 9.2 Participants pledge confidentiality towards third parties relating to all information they received from fellow participants during course meetings, of which they should understand the confidential nature. 9.3  Mosaic Studio Colorito retains the right to publish images of the projects made by the participants during the courses.  

10: Other
10.1 Natasja Mulder always retains the right to change the content and registration fee of the masterclasses and courses.
10.2 Parking fees and public transport costs, if applicable, are borne by the participant.
10.3 If a participant causes hindrance or disruption during or before a course or masterclass, we retain the right to refuse entry or remove this person from the masterclass or course, and refuse entry from future masterclasses or courses. The participant in question will not be reimbursed. 10.4 The masterclass can take place during the usual opening hours of the class. As such it is always possible that other visitors and customers will be attended to.


For further questions please contact Natasja Mulder and Mosaic Studio Colorito.